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Customer Relationship Management
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231	Top 10 Value Drivers for IT Businesses Add to Reading List Source URL: www.itmandaforum.com Language: English - Date: 2015-08-05 11:11:13 Cloud applications Cloud computing Software as a service Software distribution Software industry Earnings before interest taxes depreciation and amortization Customer relationship management Revenue stream
232	Cutting Edge: Our weekly analysis of marketing news 13 July 2016 Welcome to our weekly analysis of the most useful marketing news for CIM and CAM members. We have a guest editor this week so there are some changes to the Add to Reading List Source URL: www.cim.co.uk Language: English - Date: 2016-07-13 04:10:12 Marketing Waitrose MySupermarket Engagement marketing Digital marketing Brand Positioning Customer relationship management
233	28–29 September 2016 Olympia London EVENT and DIGITAL MARKETING OPPORTUNITIES Add to Reading List Source URL: www.podi.eu Language: English - Date: 2016-05-25 12:38:10 Marketing Customer relationship management Digital marketing Direct marketing Customer experience Engagement marketing Analytics Marketing operations Marketing performance measurement and management
234	Silverlake Symmetri Concierge The Current Landscape Around the world, digital developments are seeing customer attitudes and behaviours evolve more rapidly and dramatically than ever before. This in turn is shaping consu Add to Reading List Source URL: www.silverlakesymmetri.com Language: English - Date: 2016-04-06 03:08:57 Customer experience management E-commerce Customer relationship management Customer experience Mobile banking Bank Online banking Core banking Omnichannel Customer engagement Concierge Customer service
235	_________________________________________________________________________________________________________________ Paula Jones Address Line 1 Address Line 2 Tyne and Wear, Post Code Add to Reading List Source URL: www.cv-service.org Language: English - Date: 2014-03-29 08:42:01 Customer experience management Marketing Business Sales Customer service Call centre Customer Customer relationship management Customer advocacy
236	Administration/Customer Service Coordinator, F/T Genex Capital, Vancouver The ideal candidate is an excellent communicator with a great telephone personality, good research and writing skills, and possesses strong time m Add to Reading List Source URL: www.aviaemployment.ca Language: English - Date: 2016-08-08 16:18:15 Marketing Administration Administrative Assistant Customer experience management Office administration Email Customer relationship management Call centre Skill Application for employment Gmail
237	SSME Considerations for the Management of Services Supporting presentation: mgmt.ppt Table of Contents Add to Reading List Source URL: service-science.info Language: English - Date: 2015-12-08 15:10:37 Management Marketing Strategic management Value proposition Supply chain management Customer relationship management Customer experience Market analysis Virtual value chain Competitive advantage Value chain Business value
238	The 5 Hurdles to Engaging Technicians in Business Development and How to Overcome Them “When the service firm does not fully lev Add to Reading List Source URL: jimbaston.com Language: English - Date: 2012-11-23 08:48:55 Business Customer experience management Sales Marketing Customer relationship management Upselling
239	THOUGHT LEADERSHIP (published in Business Solutions Oct 27, 2015) Customer Retention Reimagined By Rob Pace, Founder, HundredX Add to Reading List Source URL: www.hundredxinc.com Language: English - Date: 2016-08-18 13:33:29 Consumer behaviour Business Marketing Customer experience management Customer retention Customer experience Most valuable customers Customer analytics Digital marketing Loyalty program Brand loyalty Relationship marketing
240	DOC Document Add to Reading List Source URL: service-science.info Language: English - Date: 2015-12-08 15:10:42 Marketing Goods Business Service Goods and services Co-creation Customer relationship management Intangibility Tertiary sector of the economy Supply chain management Customer satisfaction Provisioning

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